Terms and Conditions
Last updated: 07-11-2025
1. Introduction
By engaging our services, the client agrees to these terms. These terms and conditions apply to all services provided by SublimeStart. The term “client” refers to anyone purchasing our services. These terms cover all current and future services unless otherwise agreed. These terms supersede any prior agreements unless expressly stated otherwise in writing.
2. Scope of Services
We offer a range of services, including content, advertising, and website services. These terms apply broadly to all the services we provide.
3. Authorization
We may need access to your accounts or materials to perform our work, and we’ll let you know what we need. Any standard file formats are fine, and we’ll handle the rest. The client is responsible for ensuring that they have the right to share any materials provided to SublimeStart. SublimeStart will handle all materials confidentially.
4. Limited Liability
SublimeStart is not liable for any third-party content or any damages arising from it. In all cases, SublimeStart’s total liability will not exceed the total amount paid by the client for the project. SublimeStart is not liable for errors or damages resulting from inaccurate or incomplete information provided by the client.
5. Payment Terms
Invoices are issued once the project begins, and payment is due within 30 days. For monthly subscriptions, invoices will be issued on the first of each month, and payment is due within 30 days. Payment is accepted via bank transfer to the account stated on the invoice. Work may be paused for overdue invoices.
6. Project Scope and Changes
If changes beyond the initial scope are needed, we’ll discuss a new agreement. Clients are entitled to two rounds of revisions for each deliverable. Minor input is always welcome, but significant revisions beyond the two included rounds may incur extra costs. Implicit approval may occur when the client fails to respond within X days.
7. Project approval
Unless otherwise agreed in writing, SublimeStart may proceed with delivery or publication without explicit client approval to maintain timelines. If approval is required, this must be specified in the agreement.
8. Intellectual Property
You keep ownership of the content you provide. SublimeStart retains ownership of the design elements and code we create. The client is granted an exclusive license to use the deliverables for their campaigns. SublimeStart may showcase completed work in its portfolio or marketing materials unless the client objects in writing.
9. Indemnification
The client agrees to indemnify SublimeStart against any claims arising from the client’s content or actions. SublimeStart likewise indemnifies the client for claims arising from SublimeStart’s negligence or infringement.
10. Nondisclosure
Both parties agree to keep each other’s confidential information private. Confidentiality obligations survive termination of this agreement for two (2) years. This does not apply to information that is already public, independently developed, or required to be disclosed by law.
11. Completion Date and Cancellation
We’ll work together to complete the project on time. However, delays caused by the client (e.g., not providing required materials or feedback promptly) may extend the timeline.
- Invoices are issued once the project begins, and payment is due within 30 days.
- If the client cancels within the first 14 days of the project start, they remain liable for 50% of the total project fee.
- If the client cancels after 14 days, the full project fee remains payable.
- If SublimeStart terminates the project, any amounts already invoiced will be voided, and the client will not be required to pay them.
11. Governing Law and Force Majeure
These terms are governed by the laws of the Netherlands. Any disputes will be settled before the Rechtbank in The Hague. Neither party shall be held liable for failure or delay in performance caused by circumstances beyond their reasonable control (force majeure), including natural disasters, government restrictions, strikes, pandemics, or other unforeseen events.
12. Termination for Cause
Either party may terminate this agreement with immediate effect if the other party commits a material breach of its obligations and fails to remedy such breach within 14 days of written notice.
13. Performance and Results
SublimeStart does not guarantee specific results from advertising, content, website, or SEO services. Outcomes such as traffic, engagement, conversions, or search engine rankings depend on external factors, including competitor activity, budgets, algorithm changes, technical issues, and market fluctuations, which are beyond SublimeStart’s control. Performance guarantees or incentives apply only if expressly agreed in writing. SublimeStart does not guarantee achievement.
14. Creative Direction and Basis
SublimeStart may create written, visual, or multimedia content based on the client’s provided brand materials, existing assets, or general “look and feel.” If brand guidelines are not provided, SublimeStart will use reasonable professional judgment to align with the client’s tone, style, and brand identity.
Website
15. Browser and Device Compatibility
Websites are tested on commonly used browsers and devices. We cannot guarantee perfect performance across all platforms, but we will ensure reasonable compatibility. Additional work requested outside the most used browsers may incur extra costs.
16. Third-Party Integrations
Websites may include third-party platforms such as WordPress or plugins. SublimeStart manages these responsibly, but is not liable for issues caused by third-party software.
17. Design Credit and Portfolio
SublimeStart may include a credit line on the created website and may showcase completed websites in its portfolio unless the client objects. The design credit will be discreetly placed in the website footer.
18. Downtime and Performance
For hosted websites, SublimeStart aims for 99.5% uptime. Uptime excludes scheduled maintenance.Occasional downtime may occur. No compensation can be offered for downtime.
Content
19. Accuracy and Liability
While SublimeStart takes care to ensure that all content is accurate, compliant, and appropriate, the client is responsible for reviewing and approving all deliverables before publication. SublimeStart shall not be held liable for any loss, damage, or reputational harm resulting from the use, interpretation, or publication of the content provided.
20. Ownership and Usage
Upon full payment, the client receives a perpetual, non-exclusive license to use the content created for its intended purpose. SublimeStart retains the right to reference or repurpose general ideas or non-confidential elements developed during the project, unless otherwise agreed in writing.
21. AI and Third-Party Sources
Content may incorporate AI-generated text, images, or licensed third-party materials. SublimeStart ensures all such materials are used in accordance with applicable license terms, but is not responsible for third-party copyright or content moderation decisions.
Advertising
22. Advertisement Rejections
Advertising platforms may reject ads at their discretion. SublimeStart is not liable for delays or rejections outside its control.
23. Refund Policy
Fees for advertising, campaign management, and media spend are non-refundable once they are spent.
24. Media placement
SublimeStart applies measures at its own discretion and may include or exclude placements, keywords, or audiences that it determines are fitting. Unless otherwise specified, these decisions do not need client approval.
